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Privacy policy
How we collect, use and protect your personal information.
Last updated 21 October 2026
On this page
Who we areWhat we collectHow we collect itHow we use itCookies and trackingWho we share it withOverseas disclosureStoring and protecting your informationAccessing and correcting your informationMarketing emailsComplaintsChanges to this policyContact us
Who we are
This policy explains how Data Driven Digital (ABN 53 700 765 466) (“we”, “us” or “our”) collects, uses, stores and shares personal information. We are a digital marketing agency based in New South Wales, Australia.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
The personal information we collect depends on how you deal with us. It may include:
- your name, email address and phone number
- your business name, website and role
- details you give us about your business, goals and marketing
- billing and payment details if you become a client
- information about how you use our website, such as pages viewed, device and browser type, and approximate location
We don’t knowingly collect sensitive information. Please don’t include it in enquiries or messages.
How we collect it
We collect most information directly from you, for example when you fill in our contact form, call or email us, book a strategy call, or sign up to our emails.
We also collect some information automatically when you visit our website, using cookies and similar tools (see Cookies and tracking below). Occasionally we may receive information from third parties, such as a referral from someone you know.
How we use it
We use your personal information to:
- respond to your enquiry and book a time to talk
- prepare proposals and deliver our services
- manage our relationship with you, including billing
- send you insights and updates, if you have agreed to receive them
- understand how people use our website and improve it
- measure and improve our own advertising
- meet our legal obligations
We don’t sell your personal information.
Cookies and tracking
Our website uses cookies and similar tools from providers such as Google (including Google Analytics and Google Ads) and Meta. These help us understand how visitors use the site, measure enquiries and show relevant ads on other websites and platforms.
This information is generally collected in a way that does not identify you personally. You can block or delete cookies in your browser settings, and manage ad preferences through your Google and Meta account settings. Some parts of the website may not work properly if cookies are turned off.
Who we share it with
We only share personal information when we need to. This may include:
- trusted suppliers who help us run our business, such as hosting, email, CRM, accounting and booking tools
- advertising and analytics platforms such as Google and Meta, for the tracking described above
- our professional advisers, such as accountants and lawyers
- government bodies or regulators, where the law requires it
We ask suppliers to protect your information and only use it for the service they provide to us.
Overseas disclosure
Some of the tools we use, including Google, Meta and cloud software providers, may store or process information outside Australia, including in the United States. When we use these services we take reasonable steps to make sure your information is handled in line with the Australian Privacy Principles.
Storing and protecting your information
We store personal information electronically using reputable, secure cloud services. We take reasonable steps to protect it from misuse, loss and unauthorised access, including access controls and secure passwords.
When we no longer need personal information for any purpose allowed under the law, we take reasonable steps to delete or de-identify it.
Accessing and correcting your information
You can ask for a copy of the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time, usually within 30 days. If we can’t give you access, we will explain why.
Marketing emails
If you have agreed to hear from us, we may send you insights, updates and offers. Every email includes an unsubscribe link, or you can ask us to stop at any time.
Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to fix it. We will look into it and respond within 30 days.
If you are not happy with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Contact us
For any questions about this policy or your personal information, contact us:
Data Driven Digital
220 The Entrance Road, Erina NSW 2250
Email: hello@datadrivendigital.com.au
Phone: +61 431 202 860
Questions about this page?
Our team is happy to help.